Welcome to ElevateBuys! (hereinafter referred to as the “Website”). To ensure that you have a clear understanding of how we handle issues and disputes, please read the following issue terms (hereinafter referred to as the “Terms”) carefully. These Terms are intended to clarify how we handle various issues and disputes that you may encounter.

  1. Problem Reporting

If you encounter a problem or dissatisfaction during the use of the Website, please contact us in a timely manner. We encourage you to communicate with us in the following ways when you encounter a problem so that we can quickly resolve your problem:

Customer Service Email: starlingguerrerop@elevatebuys.com
Phone: 4124503500

  1. Processing Time

We strive to respond within 2 business days of receiving the problem report. The specific processing time may vary depending on the complexity of the problem. We will do our best to resolve your problem in the shortest possible time.

  1. Solution

Product Issues: If the problem involves product quality, damage or other product-related issues, we will investigate and process returns or exchanges in accordance with our Return and Exchange Policy.
Order Issues: For order processing, shipping delays, or other order-related issues, we will verify the order status and take appropriate measures to resolve the issue.
Account Issues: If you encounter problems with your account, such as login issues, account information changes, etc., we will assist you in resolving the related issues and ensuring the normal use of your account.

  1. Dispute Resolution

If any issue between you and us cannot be resolved through the above methods, you may request a formal dispute resolution process. We recommend that you first try to resolve the dispute through the following methods:

Friendly Negotiation: Seek to reach a satisfactory solution through negotiation between the two parties.
Mediation: If negotiation fails, you can request a third-party mediation service to help resolve the issue.

  1. Applicable Law

Any dispute or controversy arising from the use of this website will be governed by applicable law and submitted to the courts in the jurisdiction of the Company.

  1. Modification of Terms

We reserve the right to modify these Terms at any time. The modified Terms will be posted on this website and will take effect immediately. Please check back regularly to understand the latest Terms information.

Thank you for visiting ElevateBuys. We are committed to providing you with excellent service and ensuring that your shopping experience is smooth and enjoyable.