Welcome to ElevateBuys! (hereinafter referred to as “we”, “us” or “the Website”). To ensure that you have a clear understanding of our refund policy, please read the following refund terms (hereinafter referred to as the “Terms”). These Terms apply to all refund requests for orders placed through the Website.
- Refund Eligibility
Product Condition: To apply for a refund, the product must be in original condition, including unused, unopened, and in its original packaging. Any used or damaged products may not be eligible for a refund.
Time Limit: Refund requests must be made within 30 days of receiving the product. Requests after 30 days will not be entertained.
- Request a Refund
Steps: To request a refund, please contact us at the following:
Customer Service Email: starlingguerrerop@elevatebuys.com
Phone: 4124503500
Please provide your order number, purchase date, product name and refund reason. We will process the refund request within 2 business days of receiving it.
- Refund Processing
Review: We will review your refund request and check whether the returned product is eligible for a refund. The processing time is usually 5-7 business days.
Refund method: Refunds will be made to the original payment method you used. If you paid by credit card, the refund amount will be reflected in your credit card account, which usually takes 5-10 business days.
- Return costs
Return shipping costs: Unless the product has quality problems or we sent the wrong item, the return shipping costs are usually borne by the customer. We recommend that you use a trackable shipping method and keep the return receipt.
Return address: Please send returns to the following address:
Return address: 520 S 17 1/2 St
Reading, PA 19606
- Refund restrictions
Non-refundable products: Some products are not refundable due to hygiene, safety and other reasons. Please check the relevant product information and policies before purchasing.
Wrong order: If the refund request is due to our wrong shipment, we will bear the return shipping costs and provide a full refund.
- Changes to the refund policy
We reserve the right to modify these refund terms at any time. The modified terms will be posted on this website and will take effect immediately. Please check back regularly for the latest refund policy.
Thank you for choosing ElevateBuys for your shopping. We are committed to providing excellent service and ensuring that your shopping experience is pleasant and hassle-free.